Return Policy

Returns: The return of sale merchandise will not be accepted unless an authorization for it is first issued by The Costumer. All return shipments must be postmarked five days after receipt and/or delivery of your shipment. All returns MUST have a return authorization number on the outside of the box. Special orders cannot be returned for any reason.

Returns must be unused, in original packaging and saleable.

All unauthorized returns will be refused.

Please call +1718-603-9283 to receive a return authorization number. 

Claims: Make your claims quickly! All claim errors, shortages, or damages must be made within 5 days after receipt of materials. If package is damaged in shipping, please contact us immediately. If a claim is not made within 5 days store credit will only be issued.

Special Orders: Special orders cannot be cancelled, returned, or exchanged.

    Please note that all returns must be sent via a trackable method. If you mail your return, it must have delivery confirmation on it. It is your (the customer's) responsibility to insure the returned item(s) in the event of loss or damage. Orders returned via mail without a delivery confirmation are considered unauthorized returns, and will not be responsible for refunding these returned items if there is no way to confirm receipt in our warehouse. Any returns that have not received a Return Authorization Number by October 15th will be considered unauthorized and will not be credited. All returns must have a Return Authorization Number clearly printed on the outside of the box. A Return Authorization Number may be obtained by calling +17186039283.

    All returns must be received in new/unused condition with all of the original packaging. Any damage or shortage must be reported when requesting a Return Authorization Number. Any returns found to be short of items will be credited minus the missing item(s). Any returns that do not include all original packaging will be given half credit because they cannot be resold as new. Refunds are for the cost of the merchandise only, not including shipping and handling.

    If you have any further questions please call us at +17186039283
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